Concerned about the cost of operating two separate call centers for demand response services in the GMT service area, particularly in light of changes in ridership brought about by the COVID-19 public health emergency, GMT and its Chittenden County service contractor, Special Services Transportation Agency (SSTA), partnered with the Chittenden County Regional Planning Commission (CCRPC) to undertake this study of consolidated call center options for the two organizations. The objective of the project was to update information presented in the 2018 report about the operations of GMT and SSTA, with a focus on the demand response service reservations and scheduling/dispatch functions, and to identify and evaluate options for a consolidated call center.